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 2010 Corporate Sponsors

  


Media Partner

We give you the tools to "Connect"

Learn "Customer Service Excellence" as presented by André Mack, director of Lausanne Hospitality Consulting.  Guest Speaker Mr. Barry W. Wilson (click here), former president of Medtronic.

Part of the Business Developmen Kit series.  Brought to you by Léman Events in cooperation with Lausanne Hospitality Consulting SA (LHC) . 

The best one-day investment  you can make to contribute to the success of your business.   Details below. 

Make the most of each meeting with potential clients

Acquire knowledge, skills and an approach for finding new customers and keeping them happy!

• • • • • • • • •  

• Understand the importance of preparation
• Techniques of active listening
• Verbal and non-verbal communication
• Guidelines for do’s and don’ts in customer dialogue
• Practice up selling of self and company
• Clarify the aim of customer service
• First impression
• Personal and business etiquette

Through anecdotes, lecture-discussions, individual and group exercises and role plays in a networking activity, this seminar will provide participants with specific toolkits on how to apply customer service excellence

This is a Léman Events production
in collaboration with
Lausanne Hospitality Consulting SA (LHC) 
 
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